Privacy Policy
1. Introduction
1.1. PhotoSavers ("we", "us", or "our") is committed to protecting the privacy of our customers and users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 2020 (New Zealand).
1.2. By using our services or accessing our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services or provide us with your personal information.
2. Collection of Personal Information
2.1. Information We Collect
2.1.1. We may collect personal information from you when you use our services, make inquiries, or interact with us. This information may include, but is not limited to:
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Your name
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Contact details (address, email, phone number)
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Payment information
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Photos and related materials
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Any other information you provide to us
2.2. How We Collect Information
2.2.1. We collect personal information directly from you through:
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Online forms and submissions
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Email, phone, or other communications
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In-person interactions when you drop off photos
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Any other direct interactions
3. Use of Personal Information
3.1. Purpose of Collection
3.1.1. We collect and use your personal information for the following purposes:
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To provide and manage our services
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To communicate with you regarding your orders and inquiries
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To process payments
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To improve our services and website
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To comply with legal and regulatory obligations
3.2. Marketing Communications
3.2.1. With your consent, we may use your contact information to send you marketing communications about our services. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
4. Disclosure of Personal Information
4.1. Third-Party Service Providers
4.1.1. We may disclose your personal information to third-party service providers who assist us in providing our services, such as payment processors, couriers, and IT service providers. These third parties are required to protect your personal information and use it only for the purposes for which it was disclosed.
4.2. Legal Requirements
4.2.1. We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety, or that of our customers or others.
5. Security of Personal Information
5.1. Data Protection
5.1.1. We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes implementing physical, electronic, and managerial procedures to safeguard the information we collect.
5.2. Retention of Information
5.2.1. We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
6. Access to and Correction of Personal Information
6.1. Access Requests
6.1.1. You have the right to request access to the personal information we hold about you. To make a request, please contact us using the contact details provided below. We will respond to your request within a reasonable time frame.
6.2. Correction Requests
6.2.1. If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request that we correct it. Please contact us using the contact details provided below, and we will take reasonable steps to correct the information.
7. Cookies and Tracking Technologies
7.1. Use of Cookies
7.1.1. Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control the use of cookies through your browser settings.
7.2. Third-Party Analytics
7.2.1. We may use third-party analytics services to collect and analyze information about website usage. These services may use cookies and other tracking technologies to provide insights and help us improve our website and services.
8. International Data Transfers
8.1. Transfer of Information
8.1.1. Your personal information may be transferred to and processed in countries outside of New Zealand. We will take reasonable steps to ensure that any such transfers comply with applicable data protection laws and that your personal information remains protected.
9. Changes to this Privacy Policy
9.1. Policy Updates
9.1.1. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the last update.
10. Contact Us
10.1. Questions and Inquiries
10.1.1. If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
PhotoSavers
[Address]
[Email Address]
[Phone Number]
By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Terms and Conditions
1. General
1.1. Right to Refuse Service
1.1.1. PhotoSavers reserves the right to refuse any job without providing a reason.
1.2. Material Restrictions
1.2.1. We do not accept illegal, copyrighted, obscene, or offensive material for digitisation or repair.
1.3. Changes to Terms
1.3.1. PhotoSavers reserves the right to change these terms and conditions at any time without prior notice.
1.3.2. Changes will be effective immediately upon posting on our website.
2. Services
2.1. Photo Digitisation
2.1.1. Our photo digitisation service involves scanning and converting physical photos into digital formats.
2.2. Photo Restoration and Repair
2.2.1. Our photo restoration and repair services include color correction, repair of cracks and rips, and colorisation of black-and-white photos.
3. Payment
3.1. Payment Terms
3.1.1. Payment must be made in full before the digitised or repaired photos are delivered.
3.1.2. PhotoSavers will hold on to customers' photos until payment is made in full, and the customer agrees to this condition.
3.2. Payment Methods
3.2.1. We accept various payment methods, including credit cards, debit cards, and bank transfers.
3.2.2. All payment details must be accurate and up-to-date.
4. Unclaimed Photos
4.1. Storage of Unclaimed Photos
4.1.1. Unclaimed or unpaid-for digital or physical photos will be stored for up to 3 months.
4.1.2. After 3 months, a storage fee of NZD$0.10 per photo per day will be charged.
4.2. Destruction of Unclaimed Photos
4.2.1. Unclaimed or unpaid-for digital or physical photos will be destroyed if they remain unclaimed or unpaid for after 6 months.
5. Photo Value and Liability
5.1. Monetary Value of Photos
5.1.1. We do not accept any photos that have any monetary value above $0. By providing photos to us, the customer agrees that they have no monetary value unless a separate, mutual agreement states otherwise.
5.2. Risk of Damage
5.2.1. PhotoSavers is not liable for any damage to customers' photos. The customer accepts that there is a risk of damage any time their photos are handled.
5.3. Third-Party Liability
5.3.1. PhotoSavers accepts no liability or responsibility for any actions taken by third-party freight, courier, or logistics companies.
6. Customer Responsibilities
6.1. Accuracy of Information
6.1.1. Customers must ensure that all information provided to PhotoSavers is accurate and complete.
6.2. Preparation of Photos
6.2.1. Customers are responsible for preparing their photos for digitisation or repair, including removing them from albums and ensuring they are loose.
7. Privacy and Confidentiality
7.1. Privacy Policy
7.1.1. PhotoSavers is committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
7.2. Confidentiality
7.2.1. All customer photos and information are treated as confidential and will not be shared with third parties without your consent.
8. Returns and Refunds
8.1. Return Policy
8.1.1. Due to the custom nature of our services, we do not accept returns or offer refunds once the digitisation or restoration process has begun.
8.2. Satisfaction Guarantee
8.2.1. If you are not satisfied with the quality of our services, please contact us within 14 days of receiving your digitised or restored photos, and we will work with you to address your concerns.
9. Governing Law
9.1. Jurisdiction
9.1.1. These terms and conditions are governed by and construed in accordance with the laws of New Zealand.
9.1.2. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New Zealand.
By using our services, you acknowledge and agree to these terms and conditions. If you have any questions or concerns, please contact us before proceeding with your order.